Exchanges and Returns

Returns and Exchanges

At Red Monkey, your satisfaction is our priority. If you are not completely satisfied, you may request a return or exchange of eligible items within 30 days of receipt.

Acceptance Conditions

  • Perfect condition, with no signs of use or damage.
  • Original tags intact.
  • Original packaging preserved.
  • Proof of purchase or invoice included.

Exclusions

Items not eligible for exchange or return:

  • Personalised items (names, dates, photos).
  • Items with signs of washing or manipulation.
  • Damage due to incorrect or negligent use.

How to Proceed

01

Send an email to geral@redmonkeyfashion.com with your order number.

02

Await instructions from our team before shipping.

03

Securely pack the items in the original box.

Shipping Address

Red Monkey
Estrada Principal nº8-6, nº129, Taveiro
2475-041 Benedita | Portugal

*We do not accept cash-on-delivery shipments.

Refunds

Issued as a Store Credit (valid for future purchases).

Payments made via MB or MB WAY are refunded by the same method.

Klarna payments are refunded exclusively as Store Credit.

Processing: 1 to 3 business days.

Exchange Process

Exchanges are made via the online store: after validation of the return, you can place a new order for the desired item.

Costs: Shipping and return costs are the responsibility of the customer.

Defects or Errors

If you receive a defective item or an incorrect shipment, please contact us immediately with photographs. After verification, a full refund or credit will be issued at no additional cost.