Guarantees

Quality Guarantee

Every Red Monkey piece is a reflection of our commitment to excellence. We ensure that your accessories maintain the required quality standard through comprehensive warranty coverage.

Red Monkey Warranty Seal 3 Years of Protection

Manufacturer's Warranty

All items purchased from the Red Monkey online store are covered by the Manufacturer's Warranty for a period of 3 years, in full compliance with current legislation.

Assistance Procedure

In the event of defective or faulty items, you should follow the steps below:

  • Prior Contact: Use our contact form, describing the situation of your item in detail.
  • Item Shipping: After contacting us, you should send the item by registered mail to our headquarters:
Red Monkey
Estrada Principal nº8-6, nº129, Taveiro
2475-041 Benedita, Portugal

Maintenance and Costs

If the repair of your products involves additional costs (outside the scope of the manufacturing warranty), it will only be initiated after your express approval of the budget presented by our technical team.