Registration and Customer Account

Mandatory Registration: To make purchases on the redmonkeyfashion.com website, you must register, providing essential data for future transactions and communications.

Customer Identification: The customer number corresponds to the telephone number provided, associated with the tax identification number (NIF) initially entered. If you wish to receive an invoice with a different NIF, you will need to create a new record with a different email address and telephone number.

Access and Security

Login and Password: Access to the account is protected by a login and password chosen by the user, which must be kept confidential.

User Responsibility: The user is responsible for all activities carried out using his/her credentials. In case of unauthorized use, he/she must immediately inform Red Monkey.

My Account

Data Management: Through the "My Account" option, you can update personal data, edit addresses, check orders and change your password.

Misuse: Red Monkey reserves the right to cancel registrations or remove orders in cases of misuse of the website.

Privacy Policy

Availability: Detailed privacy policy is available on Red Monkey's official website. redmonkeyfashion.com

Products and Prices

Prices: The prices shown on the website are valid at the time of ordering.

Shipping Costs: Calculated based on the order value and indicated at the time of purchase.

Changes: Red Monkey may change prices and commercial conditions at any time.

Promotions: Promotional campaigns have limited stock and are exclusive to the online store.

Availability and Orders

Stock: Orders are processed subject to stock availability.

Communication: In case of product unavailability, Red Monkey will contact the customer to inform about delivery times or propose alternatives.

Order Completion: The order is only considered completed after payment.

Order Cancellation

Cancellation: The customer can cancel the order by contacting Red Monkey by email or telephone, providing the order details.

Company Law: Red Monkey may not process orders with inconsistent data or in case of buyer misconduct.

Right of Withdrawal or Exchange

Deadline: The customer has 14 days to return or exchange a product, counting from the date of receipt.

Conditions: The product must be in good condition and complete. Shipping costs are borne by the buyer.

Refund: If applicable, it will be made using the same payment method used for the purchase.

Contacts and Returns

Returns Address

Red Monkey
Main Road 8-6, nº129, Taveiro
Portugal

Customer Support Service

Telephone: +351 910 096 478 (Call to national mobile network)
Email: geral@redmonkeyfashion.com

Personal Data Protection

User Rights: The user has the right to access, rectify or delete their personal data, in accordance with current laws.

Intellectual Property

Website Content: All content on the website is the property of Red Monkey or its partners and is protected by national and international legislation. Unauthorized reproduction or distribution is prohibited.