Exchanges and Returns

Returns & Exchanges

At Red Monkey, your satisfaction is our priority. If you are not completely satisfied, you may request a return or exchange of eligible items within 30 days of receipt.

Acceptance Conditions

  • Perfect condition, with no signs of use or damage.
  • Original tags intact.
  • Original packaging preserved.
  • Proof of purchase or invoice included.

Exclusions

Not eligible for exchange or return:

  • Personalised items (names, dates, photos).
  • Items with signs of washing or handling.
  • Damage due to incorrect or negligent use.

How to Proceed

01

Send an email to geral@redmonkeyfashion.com with your order number. To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement.

02

Await instructions from our team before shipping.

03

Safely pack the items in the original box.

Shipping Address

Red Monkey
Estrada Principal nº8-6, nº129, Taveiro
2475-041 Benedita
Alcobaça
Portugal

*We do not accept cash-on-delivery shipments.

Refunds

Payments via MB or MB WAY are refunded by the same method. If you prefer, you may opt for Store Credit (subject to acceptance).

In the event of a full order return, we will refund the value of the items and standard shipping costs.

Klarna payments are exclusively refunded as Store Credit.

Processing: 1 to 3 business days.

Exchange Process

Exchanges are made via the online store: after validation of the return, you can place a new order for the desired item.

Costs: Shipping and return costs are the responsibility of the customer.

Defects or Errors

If you receive a defective item or a shipping error, please contact us immediately with photographs. After verification, a full refund or credit will be issued at no additional cost.